Решил купить себе новый электрочайник. Оказалось что в Америке с этим большая проблема. Уже писал здесь где-то что Филипс перестал импортировать чайники и я заказал Тефаль. Заказал не в какой-нибудь шарашкиной конторе, а в Таргете.
Заказал аж в середине Мая и в середине июня решил поинтересоваться где-же мой новый чайник. Вот что мне ответили:
I'm sorry for the delay in shipping the T-Fal Electric Kettle from your order.
Please keep in mind that the availability and shipping dates on our website are estimates and might change. We do what we can to keep shipments going smoothly, but sometimes unexpected changes to our supply will delay an order.
However, I see that we've now obtained this electric kettle and preparing it for shipment.
We'll send our usual e-mail to confirm when the kettle has been shipped. You can expect your package to be delivered within three to five business days after receiving this e-mail message.
Другими словами - на складе у нас их нет и не знаем когда будут.
На моё разгневанное письмо они ответили этим:
I'm sorry for the delay caused in shipping your order.
I know this must be frustrating for you, but your order is stuck in our system. Right now I can't get at the order either to ship it or cancel it. Our technical team is working hard to take care of this, and we'll let you know just as soon as we have an update.
However, I've asked our inventory team to look into this matter and have your order shipped out as soon as possible.
We'll be in touch with you again in the next business day or two.
If the order ships before we have a chance to cancel and you no longer want the merchandise, you can refuse delivery and we'll refund the order.
Типа, ты лучше возьми назад деньги.
Однако выслали в этот-же день
we thought you'd like to know that we shipped your items today and that your order is now complete. Please review your shipment information below.
Через неделю получаю письмо следующего содержания
I'm following up on a recent contact you made to our guest service center recently.
I'm sorry for the delay in shipping your order.
I see that this order has been shipped by UPS on July 21, 2009 and should arrive by the end of July 31, 2009.
However, I've checked the tracking information of this order and found that it's being held by the carrier due to an incorrect address.
Типа UPS не может доставить заказ...
Звоню в UPS они говорят что на пакете какой-то левый адрес которого не существует.
Как результат, получаю вот такое письмо:
A shipment from the above referenced order has been returned to our fulfillment center as undeliverable.
Since this package was undeliverable, we have returned the item(s) to inventory and will issue a full refund for the item(s).
The following is the breakdown of your expected refund:
Item(s) Returned:
Reason: Customer refused delivery
Было очень прикольно. На мой гневный запрос ответили этим:
I’m sorry for the trouble you had with this order.
We weren't able to ship the T-Fal 1.7-lit. Electric Kettle as soon as we thought.
Please keep in mind that an item's availability can change very quickly. We do everything we can to keep the items you want and need in stock and to let you know how quickly we can get it to you. But sometimes there are still some expected delays, and I'm sorry for the inconvenience.
However, when we shipped your order, we weren't able to deliver your order successfully to you.
I see that your order was returned back to us as undeliverable due to a delivery problem.
Regrettably, some packages are returned as undeliverable through no fault of the guest.
Occasionally, one of the following situations may occur:
- The label may have become smudged or torn in transit, so that the carrier no longer had a complete shipping address.
- The carrier may have accidentally delivered the package to an incorrect address (an address other than what was on the shipping label).
Since it was returned back to us as undeliverable, we issued a full refund for this order.
A $ 47.15 credit should post to your credit card account within 7 to 10 business days. We'll also send you a confirmation e-mail when we finish processing your refund.
Вобщем одни извинения...
И вот финал:
I see that there was a problem with your shipping address and our carrier wasn't able to deliver your order.
Unfortunately, the Electric Kettle is currently out of stock and I can't say for sure when we’ll get more.
For this reason your package was returned to us as undeliverable so we issued a full refund on August 5, 2009. The refund should post to your credit card account within 3-5 business days. We'll also send you a confirmation e-mail when we finish processing your refund.
Your best bet is to check back every once in a while to see if it’s back in stock.
At this time we don't have any information about the availability of this item. When we have inventory on hand, we'll update it on our website and you’ll see an “Add to Cart” button on the product description page.
I know how disappointing it can be when you aren’t able to get the item you’ve got your eyes on, so I'm sorry if we've let you down. Your interest in this item is appreciated, and we’ll be sure to share it with the buyers.
We're always looking at ways to make Target.com even better and your comments are a big help to us. I'll make sure to share them with the right team.
У них нет этих чайников!!!!!
В Америке нет нормальных электрочайников. Я фигею с этой страны, куда мы катимся.
ЗЫ И это только единичный случай паршивого сервиса. Сейчас это стало уже повседневным. Большие компании не заморачиваются единичными клиентами, они им не интересны.
Долго-ли так будет продолжаться или примут какой-то закон против больших корпораций.
