FYI ...

Engaging IBM Informix Support - Your Top Questions: Answered
http://www.ibm.com/support/docview.wss?uid=swg21426569

Discover the new face of Informix
http://www.ibm.com/software/data/informix/discover-informix/index.html

Support Portal
http://www.ibm.com/software/support/

Service Request (SR)
http://www.ibm.com/software/support/probsub.html

Software Support Handbook
http://www14.software.ibm.com/webapp/set2/sas/f/handbook/home.html

IBM SW Support Lifecycle
http://www.ibm.com/software/info/supportlifecycle/list/i.html

Passport Advantage
http://www.ibm.com/software/howtobuy/passportadvantage/index.html

С уважением,
Вадим.